ISO 9001:2015 is an international standard related to quality management system, applicable to any organization from all types of business sector and activities.
ISO 9001:2015 is based on seven quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance:
- Customer focus: organizations depends on their customers, and therefore need to shape activities around the fulfillment of market need.
- Leadership: is needed to provide unity of purpose and direction.
- Engagement of people: creates an environment where people become fully involved in achieving the organization’s objectives.
- Process approach: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another.